Compliance with Laws and Regulations: It is mandatory to comply with all national and international laws, regulations, and directives in all sectors we operate in.
Honesty and Transparency: Honesty is fundamental in all business processes. Accurate and complete information is provided to customers, suppliers, employees, and the public. Misleading information, unfair competition, or unregistered activities are strictly prohibited.
Confidentiality and Data Security: The confidentiality of customer, supplier, and employee information is protected. Trade secrets and strategic data are shared only with authorized personnel. Personal data is stored in compliance with LPPD and relevant international data protection laws.
Fair Working Environment: The principles of diversity, equality, and inclusivity are adopted. Zero tolerance is applied to discrimination, mobbing, or harassment. Employee health, safety, and well-being are a top priority.
Avoiding Conflicts of Interest: Employees separate company interests from personal interests. Fair competition principles are observed in supplier or customer relationships. Bribery, improper benefits, or influencing through gifts is prohibited.
Customer Satisfaction and Quality: The committed service quality is fully delivered. Customer complaints are assessed transparently, and a culture of continuous improvement is encouraged.
Sustainability and Environmental Responsibility: Measures are taken to reduce the carbon footprint in all areas of activity. Eco-friendly and sustainable practices are supported. Waste management, recycling, and energy conservation are emphasized.
Social Responsibility: Contributions are made to local communities. Education, employment, and social support projects are developed. Ethical responsibility is also expected across the supply chain.
Reporting Ethical Violations: All employees are responsible for addressing unethical behavior. A confidential reporting mechanism is available for ethical violations, and retaliation is strictly prohibited.
Implementation and Audit: All employees are required to read, understand, and apply these principles. The ethics board or compliance committee conducts periodic audits. Disciplinary procedures are enforced in case of violations.
Call Center Ethics Line:
(0850) 304 43 24
